Help
Short answers for getting your first order out the door.
How do I get my store live?
Sign up with your email and choose a store name and address.
Add at least one product with a photo and price.
Open your live store link from the dashboard and share it on Instagram, Facebook and WhatsApp.
How do customers pay?
Cash on delivery is the default. The customer pays the courier when the parcel arrives.
Customers can also pay by bank, JazzCash or Easypaisa transfer and enter the reference. You check the payment on your side, then confirm the order.
How do I handle an order?
Open Orders in your dashboard. Message the customer on WhatsApp to confirm.
Move the order: Confirmed, Packed, then Shipped. When you ship, enter the courier and tracking number.
Print the packing slip and stick it on the parcel. Customers see the tracking number on their order page.
How do delivery charges work?
In Shipping you set a standard charge, a free-delivery amount, and special charges for certain cities, like Karachi=200.
How do discount codes work?
In Discounts, create a code such as EID10. Choose percent or rupees off, and optionally an expiry date and a limit on how many times it can be used.
What if I run out of stock?
Stock goes down automatically with each order. If an order is cancelled or returned, the stock goes back. Items at 5 or fewer show up as low stock on your dashboard.
How many products can I add?
Free plan: up to 10 products. Starter: up to 300. Growth: unlimited. See Pricing.
Still stuck? Support contact details will be added before launch. Create your store